You have the option to return items via UPS. In order to do so, you must:

  1. Obtain a Return Goods Authorization Number (RGA).
  2. Contact Customer Support

They will give you the following options:

  • Have the UPS shipping label mailed to you
  • Have the UPS shipping label emailed to you so you may print it.

Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have two labels attached. First is the RGA shipping label and second is the UPS (ARS) label that you will obtain from customer support. The combination of these two labels will allow proper shipping, billing, and tracking of your return to ensure you are credited quickly and properly.

Returning Items to a Store

Participating Stores can process returns and exchanges of purchases. To find a participating store near you, use our Store Locator. The stores listed in the Store Locator should accept returns from purchases, and can initiate a credit to the credit card that was used for the original online purchase.

Please note the distinction between Stores, AutoCare Centers and AutoCare Collision Centers. While AutoCare Centers and Collision Centers can service your vehicle with quality parts, participating Stores can accommodate your return requests when provided with your invoice and Return Goods Authorization (RGA) number. With the invoice and RGA, the store can initiate your credit process.

Credits and Shipping Costs

Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days. invoices include a pre-paid, peel-off return shipping label that should be used for all returns. If the reason for your return was caused by or its business partners (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the replacement items.

Returning Used Cores

If you have paid a core charge for an item purchased from, you are eligible for core credit upon return of the old core unit. Used cores can be returned at any time provided the replacement parts were purchased at and that they are shipped back in the box you received with the new product.

You can return used cores by shipping via UPS to or to participating stores for refund of core charges. Either way, you must first obtain a Return Goods Authorization (RGA) number. Be sure to select “used core” as the reason for your return. Then, follow the steps outlined in Returning Items to via UPS or Returning to a Store.

To find participating stores, use our Store Locator. All stores listed in the Store Locator accept used cores for parts purchased at

Before returning your core, be sure to drain fluids from the core and place it in a plastic bag to prevent leakage. Then pack it in the box that contained the new part you purchased from